Post by Kreig Haus on Aug 31, 2005 18:03:36 GMT -5
The following is a copy of a message from Athearn:
Greetings.
We have found that a packaging error was made in our LATEST SHIPMENT of Genesis freight car trucks, items G4598 and G4599. They are supposed to have .088" wheel treads, they were packed with .110" wheel treads.
IF you have purchased these packaged trucks, AND they have the .110" treads, we will replace them at no charge. This goes for individuals AND stores, so PLEASE check your supply carefully. The .110" tread width is obvious when compared with the .088" tread.
If you have UNOPENED packages of either G4598 or G4599, send the UNOPENED packages to:
TRUCK REPLACEMENT
Athearn Trains
1550 Glenn Curtiss St
Carson, CA 90746
We will send you replacement packages, plus an additional package to defray the cost of your inconvenience. ETA of the replacement trucks is early October, BUT please send yours as soon as possible.
Remember . . . We need UNOPENED packages of G4598 and/or G4599 that have .110" wheel treads installed on the trucks. Only. We're sorry but if you send already opened packages or send the individual trucks without the packaging, they won't be replaced. We regret any inconvenience.
That's it for today!
The Folks at Athearn
Greetings.
We have found that a packaging error was made in our LATEST SHIPMENT of Genesis freight car trucks, items G4598 and G4599. They are supposed to have .088" wheel treads, they were packed with .110" wheel treads.
IF you have purchased these packaged trucks, AND they have the .110" treads, we will replace them at no charge. This goes for individuals AND stores, so PLEASE check your supply carefully. The .110" tread width is obvious when compared with the .088" tread.
If you have UNOPENED packages of either G4598 or G4599, send the UNOPENED packages to:
TRUCK REPLACEMENT
Athearn Trains
1550 Glenn Curtiss St
Carson, CA 90746
We will send you replacement packages, plus an additional package to defray the cost of your inconvenience. ETA of the replacement trucks is early October, BUT please send yours as soon as possible.
Remember . . . We need UNOPENED packages of G4598 and/or G4599 that have .110" wheel treads installed on the trucks. Only. We're sorry but if you send already opened packages or send the individual trucks without the packaging, they won't be replaced. We regret any inconvenience.
That's it for today!
The Folks at Athearn